Merch FAQ

Below are answers to some common questions about Echo Andromeda merchandise.


How long does shipping take?

All merchandise is produced on demand.

Orders are typically processed within 2–5 business days, then shipped.

Estimated shipping times:

• U.S. orders: 3–7 business days
• International orders: 7–21 business days

Shipping times may vary depending on location and carrier delays.


Why does it take a few days before my order ships?

All merch is printed on demand, meaning items are created specifically when an order is placed.

This helps reduce waste and allows us to offer a wider variety of products.


What if my item arrives damaged or misprinted?

If your item arrives damaged, misprinted, or defective, please contact us within 14 days of delivery.

Include your order number and photos of the issue so we can help resolve the problem.


Can I exchange sizes?

Because items are printed on demand, we cannot always guarantee size exchanges.

Please review the sizing charts carefully before ordering.


Do you ship internationally?

Yes, international shipping is available in many countries.

Shipping times and customs fees may vary depending on the destination.


Will you sell digital music or downloads?

Yes. Digital music and downloadable content may be offered through this store.

Due to the nature of digital products, all digital downloads are non-refundable once delivered.


Who fulfills your merchandise?

Merchandise is produced and shipped through our fulfillment partner Printful.


How can I contact you?

For any questions about orders or merchandise, please contact:

team@echoandromeda.com